vendor/uvdesk/core-framework/Workflow/Actions/Ticket/UpdateAgent.php line 60

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Workflow\Actions\Ticket;
  5. use Symfony\Component\DependencyInjection\ContainerInterface;
  6. use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
  7. use Webkul\UVDesk\AutomationBundle\Workflow\Event;
  8. use Webkul\UVDesk\AutomationBundle\Workflow\FunctionalGroup;
  9. use Webkul\UVDesk\AutomationBundle\Workflow\Events\TicketActivity;
  10. use Webkul\UVDesk\AutomationBundle\Workflow\Action as WorkflowAction;
  12. class UpdateAgent extends WorkflowAction
  13. {
  14.     public static function getId()
  15.     {
  16.         return 'uvdesk.ticket.assign_agent';
  17.     }
  19.     public static function getDescription()
  20.     {
  21.         return "Assign to agent";
  22.     }
  24.     public static function getFunctionalGroup()
  25.     {
  26.         return FunctionalGroup::TICKET;
  27.     }
  29.     public static function getOptions(ContainerInterface $container)
  30.     {
  31.         $agentCollection = array_map(function ($agent) {
  32.             return [
  33.                 'id'   => $agent['id'],
  34.                 'name' => $agent['name'],
  35.             ];
  36.         }, $container->get('user.service')->getAgentPartialDataCollection());
  38.         array_unshift($agentCollection, [
  39.             'id'   => 'responsePerforming',
  40.             'name' => 'Response Performing Agent',
  41.         ]);
  43.         return $agentCollection;
  44.     }
  46.     public static function applyAction(ContainerInterface $container, Event $event, $value = null)
  47.     {
  48.         $entityManager = $container->get('doctrine.orm.entity_manager');
  50.         if (!$event instanceof TicketActivity) {
  51.             return;
  52.         } else {
  53.             $ticket = $event->getTicket();
  55.             if (empty($ticket)) {
  56.                 return;
  57.             }
  58.         }
  60.         if ($value == 'responsePerforming' && is_object($currentUser = $container->get('security.token_storage')->getToken()?->getUser())) {
  61.             if (null != $currentUser->getAgentInstance()) {
  62.                 $agent = $currentUser;
  63.             }
  64.         } else {
  65.             $agent = $entityManager->getRepository(User::class)->find($value);
  67.             if ($agent) {
  68.                 $agent = $entityManager->getRepository(User::class)->findOneBy(array('email' => $agent->getEmail()));
  69.             }
  70.         }
  72.         if (!empty($agent)) {
  73.             if ($entityManager->getRepository(User::class)->findOneById($agent->getId())) {
  74.                 $ticket
  75.                     ->setAgent($agent);
  77.                 $entityManager->persist($ticket);
  78.                 $entityManager->flush();
  79.             }
  80.         } else {
  81.             // Agent Not Found. Disable Workflow/Prepared Response
  82.         }
  83.     }
  84. }