Symfony Profiler

"COMMIT"

"COMMIT";

"START TRANSACTION"

"START TRANSACTION";

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.display_user_presence_indicator AS display_user_presence_indicator_3,
  t0.code AS code_4,
  t0.logo AS logo_5,
  t0.theme_color AS theme_color_6,
  t0.favicon AS favicon_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.timezone AS timezone_11,
  t0.webhook_url AS webhook_url_12,
  t0.timeformat AS timeformat_13,
  t0.business_hour AS business_hour_14,
  t0.business_hour_status AS business_hour_status_15
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.display_user_presence_indicator AS display_user_presence_indicator_3, t0.code AS code_4, t0.logo AS logo_5, t0.theme_color AS theme_color_6, t0.favicon AS favicon_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.timezone AS timezone_11, t0.webhook_url AS webhook_url_12, t0.timeformat AS timeformat_13, t0.business_hour AS business_hour_14, t0.business_hour_status AS business_hour_status_15 FROM uv_website t0 WHERE t0.code = 'helpdesk' LIMIT 1;

SELECT
  u0_.id AS id_0,
  u0_.name AS name_1,
  u0_.description AS description_2,
  u0_.conditions AS conditions_3,
  u0_.actions AS actions_4,
  u0_.sort_order AS sort_order_5,
  u0_.is_predefind AS is_predefind_6,
  u0_.status AS status_7,
  u0_.date_added AS date_added_8,
  u0_.date_updated AS date_updated_9
FROM
  uv_workflow u0_
  LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id
WHERE
  u0_.status = ?
  AND u0_.is_predefind = ?
  AND u1_.event = ?
ORDER BY
  u0_.sort_order ASC

SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.description AS description_2, u0_.conditions AS conditions_3, u0_.actions AS actions_4, u0_.sort_order AS sort_order_5, u0_.is_predefind AS is_predefind_6, u0_.status AS status_7, u0_.date_added AS date_added_8, u0_.date_updated AS date_updated_9 FROM uv_workflow u0_ LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id WHERE u0_.status = 1 AND u0_.is_predefind = 1 AND u1_.event = 'uvdesk.ticket.created' ORDER BY u0_.sort_order ASC;

SELECT
  u0_.id AS id_0,
  u0_.email AS email_1,
  u0_.proxy_id AS proxy_id_2,
  u0_.password AS password_3,
  u0_.first_name AS first_name_4,
  u0_.last_name AS last_name_5,
  u0_.is_enabled AS is_enabled_6,
  u0_.verification_code AS verification_code_7,
  u0_.timezone AS timezone_8,
  u0_.timeformat AS timeformat_9,
  u0_.last_otp_generated_at AS last_otp_generated_at_10,
  u1_.id AS id_11,
  u1_.source AS source_12,
  u1_.skype_id AS skype_id_13,
  u1_.contact_number AS contact_number_14,
  u1_.designation AS designation_15,
  u1_.signature AS signature_16,
  u1_.profile_image_path AS profile_image_path_17,
  u1_.created_at AS created_at_18,
  u1_.updated_at AS updated_at_19,
  u1_.last_login AS last_login_20,
  u1_.is_active AS is_active_21,
  u1_.is_online AS is_online_22,
  u1_.is_verified AS is_verified_23,
  u1_.is_starred AS is_starred_24,
  u1_.ticket_access_level AS ticket_access_level_25,
  u1_.user_id AS user_id_26,
  u1_.supportRole_id AS supportRole_id_27
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id)
  LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id
WHERE
  u0_.email = ?
  AND u1_.is_active = ?
  AND (
    u2_.id = ?
    OR u2_.id = ?
    OR u2_.id = ?
  )
LIMIT
  1

SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.last_otp_generated_at AS last_otp_generated_at_10, u1_.id AS id_11, u1_.source AS source_12, u1_.skype_id AS skype_id_13, u1_.contact_number AS contact_number_14, u1_.designation AS designation_15, u1_.signature AS signature_16, u1_.profile_image_path AS profile_image_path_17, u1_.created_at AS created_at_18, u1_.updated_at AS updated_at_19, u1_.last_login AS last_login_20, u1_.is_active AS is_active_21, u1_.is_online AS is_online_22, u1_.is_verified AS is_verified_23, u1_.is_starred AS is_starred_24, u1_.ticket_access_level AS ticket_access_level_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = 'shop@prfpartracing.com' AND u1_.is_active = 1 AND (u2_.id = 1 OR u2_.id = 2 OR u2_.id = 3) LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.last_login AS last_login_10,
  t0.is_active AS is_active_11,
  t0.is_online AS is_online_12,
  t0.is_verified AS is_verified_13,
  t0.is_starred AS is_starred_14,
  t0.ticket_access_level AS ticket_access_level_15,
  t0.user_id AS user_id_16,
  t0.supportRole_id AS supportRole_id_17
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.last_login AS last_login_10, t0.is_active AS is_active_11, t0.is_online AS is_online_12, t0.is_verified AS is_verified_13, t0.is_starred AS is_starred_14, t0.ticket_access_level AS ticket_access_level_15, t0.user_id AS user_id_16, t0.supportRole_id AS supportRole_id_17 FROM uv_user_instance t0 WHERE t0.user_id = 7723;

UPDATE
  uv_ticket
SET
  reference_ids = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET reference_ids = ' <f7fc482c59c97262fb68e9eb56f0b67a@sav.prfpartracing.com>', updated_at = '2026-04-14 04:28:23' WHERE id = 5747;

SELECT
  u0_.email AS email_0
FROM
  uv_api_access_credentials u1_
  LEFT JOIN uv_user u0_ ON u1_.user_id = u0_.id
WHERE
  u1_.token = ?
  AND u1_.is_enabled = 1

SELECT u0_.email AS email_0 FROM uv_api_access_credentials u1_ LEFT JOIN uv_user u0_ ON u1_.user_id = u0_.id WHERE u1_.token = '724b5d050df116c68f2bb38021aa57e900725917258211d23ea69750609e0f74' AND u1_.is_enabled = 1;

SELECT
  u0_.id AS id_0,
  u0_.source AS source_1,
  u0_.message_id AS message_id_2,
  u0_.thread_type AS thread_type_3,
  u0_.created_by AS created_by_4,
  u0_.cc AS cc_5,
  u0_.bcc AS bcc_6,
  u0_.reply_to AS reply_to_7,
  u0_.delivery_status AS delivery_status_8,
  u0_.is_locked AS is_locked_9,
  u0_.is_bookmarked AS is_bookmarked_10,
  u0_.message AS message_11,
  u0_.created_at AS created_at_12,
  u0_.updated_at AS updated_at_13,
  u0_.agent_viewed_at AS agent_viewed_at_14,
  u0_.customer_viewed_at AS customer_viewed_at_15,
  u0_.ticket_id AS ticket_id_16,
  u0_.user_id AS user_id_17
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.id AS id_0, u0_.source AS source_1, u0_.message_id AS message_id_2, u0_.thread_type AS thread_type_3, u0_.created_by AS created_by_4, u0_.cc AS cc_5, u0_.bcc AS bcc_6, u0_.reply_to AS reply_to_7, u0_.delivery_status AS delivery_status_8, u0_.is_locked AS is_locked_9, u0_.is_bookmarked AS is_bookmarked_10, u0_.message AS message_11, u0_.created_at AS created_at_12, u0_.updated_at AS updated_at_13, u0_.agent_viewed_at AS agent_viewed_at_14, u0_.customer_viewed_at AS customer_viewed_at_15, u0_.ticket_id AS ticket_id_16, u0_.user_id AS user_id_17 FROM uv_thread u0_ WHERE u0_.ticket_id = 5747 ORDER BY u0_.id DESC LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.subject AS subject_3,
  t0.message AS message_4,
  t0.template_type AS template_type_5,
  t0.is_predefined AS is_predefined_6,
  t0.user_id AS user_id_7
FROM
  uv_email_templates t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.subject AS subject_3, t0.message AS message_4, t0.template_type AS template_type_5, t0.is_predefined AS is_predefined_6, t0.user_id AS user_id_7 FROM uv_email_templates t0 WHERE t0.id = '7' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10,
  t0.last_otp_generated_at AS last_otp_generated_at_11
FROM
  uv_user t0
WHERE
  t0.email = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.last_otp_generated_at AS last_otp_generated_at_11 FROM uv_user t0 WHERE t0.email = 'bellonnekeindrick@outlook.fr' LIMIT 1;

INSERT INTO agent_activity (
  agent_name, customer_name, thread_type,
  created_at, agent_id, ticket_id
)
VALUES
  (?, ?, ?, ?, ?, ?)

INSERT INTO agent_activity (agent_name, customer_name, thread_type, created_at, agent_id, ticket_id) VALUES ('agent', 'Keindrick Bellonne', 'create', '2026-04-14 04:28:23', 7723, 5747);

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.path AS path_3,
  t0.content_type AS content_type_4,
  t0.size AS size_5,
  t0.content_id AS content_id_6,
  t0.file_system AS file_system_7,
  t0.thread_id AS thread_id_8
FROM
  uv_ticket_attachments t0
WHERE
  t0.thread_id = ?

SELECT t0.id AS id_1, t0.name AS name_2, t0.path AS path_3, t0.content_type AS content_type_4, t0.size AS size_5, t0.content_id AS content_id_6, t0.file_system AS file_system_7, t0.thread_id AS thread_id_8 FROM uv_ticket_attachments t0 WHERE t0.thread_id = 10746;

INSERT INTO uv_ticket (
  source, mailbox_email, subject, reference_ids,
  is_new, is_replied, is_reply_enabled,
  is_starred, is_trashed, is_agent_viewed,
  is_customer_viewed, created_at,
  updated_at, customer_replied_at,
  outlook_conversation_id, response_sla_level,
  resolve_sla_level, country, skip_updated_at,
  status_id, priority_id, type_id,
  customer_id, agent_id, group_id,
  subGroup_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?
  )

INSERT INTO uv_ticket (source, mailbox_email, subject, reference_ids, is_new, is_replied, is_reply_enabled, is_starred, is_trashed, is_agent_viewed, is_customer_viewed, created_at, updated_at, customer_replied_at, outlook_conversation_id, response_sla_level, resolve_sla_level, country, skip_updated_at, status_id, priority_id, type_id, customer_id, agent_id, group_id, subGroup_id) VALUES ('api', NULL, 'Suivi de livraison - ESDAEKNXB', NULL, 1, 0, 1, 0, 0, 0, 0, '2026-04-14 04:28:23', '2026-04-14 04:28:23', NULL, NULL, NULL, NULL, NULL, 0, 1, 1, 1, 7723, NULL, NULL, NULL);

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.is_active AS is_active_4
FROM
  uv_ticket_type t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.is_active AS is_active_4 FROM uv_ticket_type t0 WHERE t0.code = 'support' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.message_id AS message_id_3,
  t0.thread_type AS thread_type_4,
  t0.created_by AS created_by_5,
  t0.cc AS cc_6,
  t0.bcc AS bcc_7,
  t0.reply_to AS reply_to_8,
  t0.delivery_status AS delivery_status_9,
  t0.is_locked AS is_locked_10,
  t0.is_bookmarked AS is_bookmarked_11,
  t0.message AS message_12,
  t0.created_at AS created_at_13,
  t0.updated_at AS updated_at_14,
  t0.agent_viewed_at AS agent_viewed_at_15,
  t0.customer_viewed_at AS customer_viewed_at_16,
  t0.ticket_id AS ticket_id_17,
  t0.user_id AS user_id_18
FROM
  uv_thread t0
WHERE
  t0.ticket_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.message_id AS message_id_3, t0.thread_type AS thread_type_4, t0.created_by AS created_by_5, t0.cc AS cc_6, t0.bcc AS bcc_7, t0.reply_to AS reply_to_8, t0.delivery_status AS delivery_status_9, t0.is_locked AS is_locked_10, t0.is_bookmarked AS is_bookmarked_11, t0.message AS message_12, t0.created_at AS created_at_13, t0.updated_at AS updated_at_14, t0.agent_viewed_at AS agent_viewed_at_15, t0.customer_viewed_at AS customer_viewed_at_16, t0.ticket_id AS ticket_id_17, t0.user_id AS user_id_18 FROM uv_thread t0 WHERE t0.ticket_id = 5747;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4
FROM
  uv_ticket_priority t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4 FROM uv_ticket_priority t0 WHERE t0.code = 'low' LIMIT 1;

INSERT INTO uv_thread (
  source, message_id, thread_type, created_by,
  cc, bcc, reply_to, delivery_status,
  is_locked, is_bookmarked, message,
  created_at, updated_at, agent_viewed_at,
  customer_viewed_at, ticket_id, user_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?
  )

INSERT INTO uv_thread (source, message_id, thread_type, created_by, cc, bcc, reply_to, delivery_status, is_locked, is_bookmarked, message, created_at, updated_at, agent_viewed_at, customer_viewed_at, ticket_id, user_id) VALUES ('api', NULL, 'create', 'customer', 'N;', 'N;', 'N;', NULL, 0, 0, 'Bonjour,
J’ai toujours pas reçu le suivi commande de mon colis, cela est-il normal ? 

Cordialement.', '2026-04-14 04:28:23', '2026-04-14 04:28:23', NULL, NULL, 5747, 7723);

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.token AS token_3,
  t0.created_on AS created_on_4,
  t0.is_enabled AS is_enabled_5,
  t0.is_expired AS is_expired_6,
  t0.user_id AS user_id_7
FROM
  uv_api_access_credentials t0
WHERE
  t0.user_id = ?
  AND t0.token = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.token AS token_3, t0.created_on AS created_on_4, t0.is_enabled AS is_enabled_5, t0.is_expired AS is_expired_6, t0.user_id AS user_id_7 FROM uv_api_access_credentials t0 WHERE t0.user_id = 1 AND t0.token = '724b5d050df116c68f2bb38021aa57e900725917258211d23ea69750609e0f74' LIMIT 1;

SELECT
  u0_.email AS email_0
FROM
  uv_user u0_
WHERE
  u0_.id = ?

SELECT u0_.email AS email_0 FROM uv_user u0_ WHERE u0_.id = '5';

UPDATE
  uv_ticket
SET
  agent_id = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET agent_id = 1, updated_at = '2026-04-14 04:28:23' WHERE id = 5747;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10,
  t0.last_otp_generated_at AS last_otp_generated_at_11
FROM
  uv_user t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.last_otp_generated_at AS last_otp_generated_at_11 FROM uv_user t0 WHERE t0.id = 1 LIMIT 1;

UPDATE
  uv_ticket
SET
  is_replied = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET is_replied = 0, updated_at = '2026-04-14 04:28:23' WHERE id = 5747;

SELECT
  u0_.message_id AS message_id_0
FROM
  uv_thread u0_
WHERE
  u0_.created_by = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.message_id AS message_id_0 FROM uv_thread u0_ WHERE u0_.created_by = 'agent' ORDER BY u0_.id DESC LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4,
  t0.sort_order AS sort_order_5
FROM
  uv_ticket_status t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.code = 'open' LIMIT 1;